Refund & Subscription Policy
Last updated: September 22, 2026 • Transparent guidelines for subscription plans & merchant services
1. CatalogFlow Platform Subscriptions
CatalogFlow offers free tier plans as well as premium subscription tiers for business merchants (e.g. Pro, Business, and Enterprise plans). Annual subscription purchases come with a 7-day money-back guarantee from the initial date of activation.
2. How to Request a Subscription Refund
To request a full or partial refund for a CatalogFlow merchant subscription within 7 days, email billing@catalogflow.in with your account ID and invoice details. Approved refunds are processed back to the original payment method within 5–7 business days.
3. Customer Service Bookings & Merchant Deposits
For service deposits or booking advances paid directly to independent merchants listed on CatalogFlow (e.g. makeup artists, photographers, tutors, or event planners), refund and cancellation terms are established directly between the end customer and the service professional as outlined in their service contract or quote.
4. Subscription Upgrades & Downgrades
When upgrading your subscription plan, unused days on your previous tier are pro-rated and credited towards your upgraded tier instantly.